You have a deep understanding of your client's business. You spot the opportunity before they've said it out loud, and you back yourself to go after it. Clients trust you because you get their world, not just the deliverables. You'll build lasting relationships both internally and externally. Developing a strong strategic understanding of your clients, their businesses, and what they value most from Ragged Edge.
About the role
Your role isn't simply to run projects smoothly, although you'll do that brilliantly too. It's to lead the relationship, creatively, commercially, and with real conviction.
You'll own key client relationships. Building the kind of trust that means you're in the room for the conversations that matter, not just the ones on the agenda.
You’ll build long lasting partnerships with your clients, spotting growth opportunities across your accounts before anyone asks you to look for it. And you'll have the commercial confidence to go after it, from shaping the opportunity to negotiating what it's worth.
You'll be the linchpin between creative, commercial and client. Balancing priorities, making the calls, and making sure nothing gets lost in translation between what the client needs and what the work becomes.
You’ll bring financial rigour to the accounts you run. Forecasting and reporting clearly, so the team knows where we stand in view of our goals.
You'll embrace AI and smarter ways of working. Cutting the admin that doesn't need you, and protecting time for the thinking and relationships that do.
And you'll bring your voice to the wider Client Partnerships team, helping raise the standard of what we do and how we do it.
Who we’re looking for
You're someone clients and the creative team want in the room. You ask the right questions, you listen deeply, challenging briefs and connect the dots other people miss. You set the standard for those around you, continuously raising the bar and an eye across the details.
You're commercially curious and naturally entrepreneurial, and you understand that every interaction is a chance to deepen trust and create value. You care about details because they matter, but you never lose sight of the bigger picture.
Most importantly, you're excited by the opportunity to help build one of the best Client Partnerships teams in the industry.
We're committed to building a diverse, inclusive environment where everyone feels appreciated for who they are and supported in their personal and professional growth. We encourage applications from people who may not necessarily 'fit' the typical client services mould. We're looking for people who think differently, because we do too.
While we have a flexible approach to remote working, we have a studio-first culture, with everyone on the team spending a minimum of 24 hours (roughly 3 days) a week in the studio.
Salary
From £55,000 depending on experience.
Benefits
As a Certified B Corp we put our people first. Working at Ragged Edge comes with a carefully considered range of benefits across 6 key areas:
Learning & Development
Including career coaching, personal training budgets and regular ‘Lunch & Learn’ sessions.
Health & Wellness
Including mental health support, private medical insurance and nutrition & wellness coaching.
Financial Wellbeing
Including in-house financial advisors, enhanced pension contributions and life insurance.
Work-Life Balance
Including hybrid working, 3-month sabbatical after 4 years, and an annual ‘My Day’ for giving back.
Family Support
Including enhanced maternity & paternity leave, enhanced fertility support and coaching for working parents.
Celebrating Together
Including summer and end-of-year parties, weekly team socials and inspirational field trips.
Submit your application
Follow the link below, share your CV with us, and tell us why you'd love to work at Ragged Edge and how you're going to make us better.
We want every person to feel as comfortable as possible in this process so here’s a run-down of how it might look and feel.
If there are any doubts you have or any adjustments you need, please just let us know.
Step 1
Online submission
Start by introducing yourself and your experience, explaining why you want to join our team. Please include your CV, and, if you’re applying for a creative role, some examples of your work.
Step 2
Getting to know you
If you’ve caught our attention, we’d love to jump on a call. This will be with a member of the People & Culture Team. A chance for us to get to know you better and understand what it is that excites you most.
Step 3
In-person interview
At this stage, you’ll meet with a relevant Team Head or Manager at our London studio. Giving you a feel for Ragged Edge in the flesh. Here we want to catch a glimpse of how you think and your approach to work, so please bring along some examples to speak through.
Step 4
Final creative share
Following a phone check-in and briefing, you’ll be invited back to our studio to present your creative share. This is an opportunity to take us deeper into your thought processes. As well as the successes and missteps that got you here. Collaboration is key, so we’ll invite 5 or 6 members of different teams to join you in the room too.
Hints for difference
Be authentically you
Your ways of thinking mean more to us than where you worked last. We’re looking for talent at its most genuine.
Know your work
No one does better than you. Prepare to go deep into how you formed an idea or reached a conclusion. We want to be taken along for those rides.
Stay curious
We don’t find difference when we go with the flow. We find it when we ask difficult questions. Think about what you want to know from us and why.
Help us help you
Less of a hint, more of an ask. But could we have done better? Let us know in the feedback sessions. We love to listen.